Frequently Asked Questions
Everything you need to know about shopping with Windmill Guitars.
How are instruments inspected before shipping?
Every guitar undergoes a rigorous 20-point inspection and professional setup by our in-house luthiers. We ensure optimal action, intonation, and electronics functionality before the instrument is securely packed for transit.
What is your return policy for guitars and amplifiers?
We offer a 14-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original condition for a full refund or exchange. Please note that custom-ordered instruments may be subject to different terms.
Do you offer international shipping?
Yes, Windmill Guitars ships worldwide. We use specialized, climate-controlled packaging and premium couriers to ensure your instrument arrives safely. Shipping rates and delivery times vary by destination.
Are your vintage instruments authenticated?
Absolutely. All vintage and pre-owned inventory is thoroughly vetted for authenticity. Each vintage purchase includes a detailed Certificate of Authenticity and a full condition report from our experts.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for eligible customers.
Is my instrument insured during transit?
Yes, every shipment from Windmill Guitars is fully insured for its total retail value at no extra cost to you. If your order arrives damaged, please contact our support team immediately to initiate a claim.